Customer Service
Delivering seamless, 24/7 support with skilled teams,
AI technology, and a deep commitment to your brand.
Customer experience is not a cost center—it’s a growth engine. Our skilled, multilingual teams deliver 24/7 inbound and proactive outbound engagement across channels, powered by advanced AI tools to create personalized experiences. From proactive outreach and order lifecycle management to real-time issue resolution, we ensure faster outcomes that strengthen trust, loyalty, and brand value.
Challenges that are
Slowing Your Growth
Inefficient processes and manual workflows leading to high resolution time
Lack of omni-channel support causing fragmented customer experience
Limited metrics to customer service data restricting actionable insights
Obsolete technology infrastructure reducing efficiency
Higher operating costs affecting overall profitability
Business Impact
that Drives Growth
22%
Enhanced
Customer
Experience
Elevated service quality and streamlined support processes, improving CSAT scores for a media giant.
25%
Higher
Operational
Efficiency
Optimized workflows, reduced resolution times, and leveraged technology to boost efficiency for a global retailer.
58%
Greater
Cost
Effectiveness
Reduced operational overhead and implemented smarter, automated solutions, driving cost savings for a global logistics company.
Our Solutions
1. OMNICHANNEL
CUSTOMER SUPPORT
- Multi-channel support via voice, email, chat, web, and social media
- AI-powered chatbots delivering instant responses and round-the-clock support
- AI-enabled voice intelligence for call transcription, sentiment analysis, and intent detection
- Quick resolution through intelligent routing and unified dashboards
- Proactive outbound engagement for order updates, issue prevention, renewals, and customer outreach
2. Multilingual
24/7 Support
- 24/7 support available in multiple languages for your customers
- Coverage across diverse geographies and time zones
- Trained teams with cultural and linguistic fluency
- Continuous language and soft skills training
3. Actionable Business Insights
- Insight-driven recommendations to improve operations and reduce errors
- Identification of contact trends to minimize repeat queries
- Insight-led outbound campaigns triggered by customer behavior, risk signals, and lifecycle events
- AI-driven query resolution reducing contact volumes and enabling quicker TAT
- Contact mix analysis and error-proofing (Poke-Yoke) to minimize repeat queries
4. Claims Management
- End-to-end claims handling from intake and validation to resolution and closure
- AI-driven issue prioritization, and root- cause identification to reduce leakage
- SLA-driven workflows with real-time visibility for customers and internal teams
5. Back Office
- Transactional support across order processing, reconciliations, and case management
- AI-assisted workflows to reduce turnaround time and eliminate manual errors
- Seamless integration with front-office teams for end-to-end customer resolution
6. Performance Management and Quality
- Process-specific quality frameworks for standardized operations
- Training and coaching delivered through digitized platforms with integrated Knowledge Management Systems (KMS)
- Balanced scorecards implemented at all levels for transparent performance tracking
- Dynamic staffing with cross-trained teams for effective load balancing across geographies
The Advatix Difference
Insights
