Scale Smarter with a Team
that Works like Your Own
Combining process excellence with innovation by leveraging
24/7 teams, data-driven insights, and advanced technology —
unlocks business transformation through improved efficiency,
customer satisfaction, and cost savings.
PLAN
TRANSITION
PERFORM
TRANSFORM
Challenges that are
Slowing Your Growth
Inefficient workflows
Outdated tech and siloed
systems limiting efficiency
Talent shortages creating
skill gaps and constraints
Complex structures driving
high operational costs
Compliance and security
gaps increasing risk exposure
Limited data visibility
hindering decision-making
Business Impact that Drives Growth
30%
Boost in Efficiency
By streamlining processes, standardizing controls, and leveraging advanced technologies, a leading global retailer unified siloed systems into one platform.
25%
Higher CSAT
Ensuring first-time-right and on-time delivery helped a logistics leader minimize repeat customer contacts.
58%
Cost Savings
Streamlining operations and automating critical processes through right-shoring enabled a media enterprise to cut costs substantially.
Our Solutions
1. Customer Service
- 24/7 support via phone, chat, email, and social
- Intelligent routing to connect customers with the right agent
- Multilingual service: English, Spanish, Dutch, French & more
- Scalable teams to handle seasonal or sudden volume spikes
2. Operations
Command Center
- End-to-end tracking with live alerts across systems, operations and supply chain
- Real-time dashboards for proactive SLA and KPI monitoring (TAT, dispatch time, and more)
- AI-enabled operations providing predictive and prescriptive insights
- Intelligent route optimization and dynamic load balancing
- Consolidated insights for data-driven decision-making and performance optimization
3. Integrated IT
Operations Center
- Multi-channel IT support for end users
- Continuous threat monitoring & incident response
- Proactive monitoring of infrastructure, servers, cloud & network
- KPI & SLA tracking for performance visibility
4. Finance
- Automated accruals and faster month-end closures
- Be audit-ready with accounting and financial reporting
- Financial planning and analysis with budgeting, forecasting, and performance reporting
- Skilled finance talent for accuracy and scalability
- Effective cashflow management for optimized liquidity
- Robust data security, privacy controls, and risk management
Advancing Customer Experience
with Generative AI
Creating winning customer experiences
The Advatix Global Capability Center is at the forefront of integrating generative AI into customer experience strategies, ensuring efficiency and precision in every customer interaction. Our tools and expertise in generative AI are at your disposal to transform your CX operations, ensuring accuracy and scalability. Whether you are looking to improve your current CX strategies or expedite the adoption of generative AI across your organization, we are here to assist.
Enable self-service chatbots, reducing the need for live agent interaction, and optimizing contact center efficiency.
Improve consistency and
accuracy across all
customer interactions.
Reduce resolution
times for customer
inquiries and issues.
Facilitate effective
communication across
various languages,
formats, and channels.
Enhance the performance
and productivity of your
team, contributing to a
more responsive and
efficient organization.
The Advatix Difference
Insights
Your Supply Chain, Optimized
at Our Center of Excellence
Cut costs by up to 58%, stabilize supply chain operations, and drive faster
execution through a structured 12-week roadmap that takes you from
setup to process optimization.
- Setup & Success
Planning - Transition &
Integration - Optimization
& Outcomes