English Español

Track and Trace

Boost Logistics Performance Through Advanced Visibility

Overview

Solutions

How We Help

Business Impact

Advatix
Difference

Advatix CXMC revolutionizes the customer journey for logistics and transportation companies. With our powerful blend of people, processes, and technology, we track and trace your shipments, providing real-time visibility on the route. With accurate arrival time determination, we proactively update your customers, including end-users and, on shipment status.

Talk to us to optimize your logistics operations.

Our Solutions

Our customer care services include

Fleet Tracking and Management

1

Fleet Tracking and Management

Streamline operations, increase savings, and reduce spending by effectively managing and tracking your fleet assets.

2

Capacity Planning & Forecasting​

Our predictive analysis accurately anticipates order volumes and fleet requirements, even during peak seasons. We help efficiently aligning resources with demand, control costs and increase your bottom line.

Capacity Planning & Forecasting
Proactive Exception Handling

3

Proactive Exception Handling

With real-time alerts and predefined escalation, we swiftly handle exceptions, ensuring on-time order fulfillment and minimizing operational impact.

Speak to an expert

How we Help

Contact us today to embark on a transformative customer experience journey.

Process standardization
Seamless Package Movement
  • In every situation, from adverse weather conditions to disruptive events like COVID-19 or supply chain challenges, tracking shipments becomes vital. At Advatix, we prioritize uninterrupted package movement by closely monitoring and managing your shipments. Count on us to maintain business continuity and overcome any obstacles that may arise.
Enhanced Visibility, Stronger Relationships
Enhanced Visibility, Stronger Relationships
  • End-to-end cargo transportation with full visibility improves client relationships and enhances customer trust. Our customized Track & Trace solution is designed to help you meet and exceed client expectations, providing them with the transparency they desire and empowering you to cultivate long-lasting partnerships.
Data-Driven Decision Making
Data-Driven Decision Making
  • Tighter controls on tracking processes empower you to make data-based decisions. By reducing waste and enabling efficient re-routing of shipments, our Track & Trace solution helps you achieve maximum savings and enjoy best-in-class financial flexibility.
On-Time Delivery and Promised Commitments
On-Time Delivery and Promised Commitments
  • Our streamlined processes and predefined escalation matrix ensure prompt solutions. With our Track & Trace solution, every order is delivered on time, allowing you to fulfill your promises to end customers and enhance overall customer satisfaction.
Middle Banner

Always keep in mind the old retail
adage: Customers remember the
service a lot longer than they
remember the price.

The Business Enabler

This is how we impact businesses and help them scale.

99%

Packages Delivered on Time

Reduce costs by over 42% through strategic offshoring of CX operations, centralizing customer service to one offshore and one onshore location.

29%

Improved Bottom Line

We maintain high answer rates even during peak periods with a 150% surge in volumes, ensuring a superior customer experience.

<4hrs

Reduced Turn Around Time

Our systematic 5-phase DMAIC approach incorporates process standardization, non-value-added (NVA) reduction, and process automation to reduce TAT from 24 hours to less than 4 hours.

The Advatix Difference

We bring deep domain expertise to the logistics and supply chain industry and hence our processes have been created by industry experts based on their on-ground experience. We understand what the customers want and what works best for the customer and hence can provide support that works for everyone.

We are also able to leverage our proprietary tools to further enhance customer experience by creating systems that help reduce waste and avoid failures. This helps us improve on-time delivery and mitigate any potential customer experience issues.

We work as an extension of the customer's business and not an outsourced team sharing business insights which will lead to tangible improvement in the services leading to an improved bottom line and enhanced customer loyalty.

Insights

blog
Blog

Why Every Retailer Needs an OMS to Improve Order Accuracy and Fulfillment?

Read more
blog

Blog

Streamlining Logistics Operations: The Power of Centralized Dispatch

Read more
blog

Blog

Turning Retail Stores into Ecommerce Fulfillment Centers

Read more
blog

Blog

Logistics Company Achieves Cost Savings and Efficiency Improvements Through Transformation

Read more

How can we help you?

Let’s talk about how can we help you grow. ​

GET IN TOUCH