Services

CX Mission Center

Reinventing the customer experience

Welcome to

We predict the future and change it if needed. CXMC is a command and control center with live visibility into your end-to-end supply chain. Applying a combination of the latest technology, advanced analytics and logistics specialists, we can see where things are and where they are headed. We proactively change the course to make sure you deliver to your customers as promised. CXMC provides your customers with real-time information about their orders while orchestrating your multi-modal supply chain, including dispatching the last mile network.

Our solutions

1

Command and
Control tower

With live visibility and analytics, we can proactively manage the outcome from your supply chain. From the origin to destination, and the entire Supply chain in between, we are able to track and intervene for best possible results.

2

Centralized
dispatch

We track and dispatch moving assets globally using the latest technologies and best in class processes. CXMC provides an outstanding customer experience with the highest asset utilization.

3

Back
office

Our back-office services provide operational efficiency resulting in better service at a lower cost. We always stay current with the latest technology enabling you to stay ahead of the competition.

4

Customer
Service

Our experts at the frontline are on a mission to provide an exceptional experience to each customer 24x7. Our team of well-trained logistics and customer service ninjas have access to real-time data that allows them to provide your customers excellent service.

How we help

Advatix is a team of the world’s top supply chain and logistics
experts with a laser focus on helping our clients transform their
operating models and become the leader in their markets.

Improved Communication

Live Communication for Best Experience

  • Multi-Channel Communications; Phone, Email, Web, social media
  • Real-Time, Proactive Customer Updates
  • Personalized Customer Experience
  • Customer Feedback Drives Continuous Improvement
Live Visibility

Control Tower to Stay Ahead of the Game

  • Live Asset and Package Tracking
  • Central Dispatch with Real-Time Performance Monitoring
  • Proactive, Integrated, Predictive, Efficient Execution, On time-In full
  • Actionable Business Insights Using Analytics
Scale-up Business

Advanced Technology Platform for Scale

  • Expedited Growth and Scale with Cloud Solutions
  • Thrive During Peak, Beating KPIs
  • Automated Exception Solving and Escalation
  • Flex Up and Down with Demand
Reduced Cost

High Performance at Lower Cost

  • Onshore/Offshore Operations Cross-Trained Expert Agents
  • Lean Processes
  • Industry Best Practices and System

Business Impact

>50%

Cost reduction

We have achieved over 50% cost reduction in support functions by waste reduction, centralization, and off-shoring.​

3X

Asset utilization

We have enabled fleets to deliver more with less by improving route density and reducing the number of trucks and drivers.

>98%

On-time delivery

Customers expect their packages to be delivered on time. We help improve on-time delivery using various operational and technology solutions with advanced customer communications.

VISIBILITY - You’ve got to find a way
to make people know you’re there.

The Advatix difference

Our Expertise

We manage global supply chain networks, and our team comes with experience in leading operations at some of the largest eCommerce and logistics companies.

Advanced technology

We have developed several industry first solutions to ensure you have a competitive advantage while providing outstanding service to your customers.

Operational Excellence

Our operations are best in class, and we constantly raise the performance bar for ourselves using continuous improvement practices.

Insights

Blog

2021 Peak:
Are you ready?
Let’s do a quick
check-up.

Read more

Blog

The Moment I Became
a Leader!

Read more

Blog

Working on Talent
Solution Strategies

Read more

Blog

The Impact of Vibration
on Leadership

Read more

How can we help you?

Let’s talk about how can we help you grow. ​

GET IN TOUCH
VIEW
Close