English Español

IT
Help Desk

Seamless Technical Assistance

Empowering Your Operations with Rapid, Reliable IT Solutions

Overview

Solutions

How We
Help

Business
Impact

Advatix
Difference

In the fast-paced world of logistics and transportation, every second counts. Advatix CXMC is at the forefront of providing swift, reliable IT help desk services that keep your operations running smoothly. Leveraging a robust blend of innovative technology and expert personnel, we ensure your IT infrastructure is robust and resilient. Get real-time assistance, proactive monitoring, and rapid resolution of IT issues, allowing you to stay ahead in the game. With Advatix CXMC, your IT challenges are handled promptly, ensuring minimal downtime and maximized efficiency.

Connect with our IT Help Desk and keep your business moving without interruption.

Our Solutions

Our customer care services include

OmniChannel Support

1

Efficient Issue
Resolution

Swiftly tackle technical issues and minimize downtime with our expert IT support team, ensuring your operations run smoothly at all times.

2

Proactive System
Maintenance

Stay ahead of potential challenges with our preventative maintenance services, aimed at optimizing your systems for peak performance.

Customer Support
MANAGING END-TO-END BUSINESS

3

User Support
and Training

Enhance your team's technical proficiency with our user support and training services, tailored to meet the unique needs of your operations.

Speak to an expert

How we Help

Seamless Integration, Uninterrupted Operations

Process standardization
24/7 Availability
  • Our IT support is available around the clock, ensuring you have access to assistance whenever you need it, wherever you are.
24*7 level 2 support
Global Support Network
  • With both offshore and onshore facilities, our global support network ensures that you receive timely and efficient help, no matter your location.
Smart Dashboards
Customized Solutions
  • We tailor our IT help desk services to meet the specific needs of your operations, providing personalized support that makes a difference.
Smart Dashboards
Cost Optimization
  • By strategically balancing onshore and offshore resources, we provide superior IT help desk services at a reduced cost, enhancing your return on investment without compromising quality.
Middle Banner

Experience unmatched IT support
— where service excellence
is the standard.

Connect now

Business Impact

Performance Enhancements and User Empowerment

Reduced Resolution Time

With our swift issue resolution, experience a significant reduction in downtime, keeping your operations on track.

Increased Uptime

Our proactive approach to IT support helps ensure that your systems are always up and running, maximizing operational efficiency.

Enhanced User Satisfaction

Our user support and training services lead to improved technical proficiency and confidence among your team members, resulting in higher satisfaction and productivity.

The Advatix Difference

We bring deep domain expertise to the logistics and supply chain industry and hence our processes have been created by industry experts based on their on-ground experience. We understand what the customers want and what works best for the customer and hence can provide support that works for everyone.

We are also able to leverage our proprietary tools to further enhance customer experience by creating systems that help reduce waste and avoid failures. This helps us improve on-time delivery and mitigate any potential customer experience issues.

We work as an extension of the customer's business and not an outsourced team sharing business insights which will lead to tangible improvement in the services leading to an improved bottom line and enhanced customer loyalty.

Insights

blog
Blog

{{ blogCustData[0].title.rendered}}

Read more
blog

Blog

{{ blog.title.rendered }}

Read more

How can we help you?

Get in touch to learn how our Customer Care services can support
your success.

GET IN TOUCH