Delivering Exceptional Customer Service

Delivering an exceptional customer experience in today’s environment is no easy feat. Regardless of channel, we can help you create a great customer journey. Through a combination of technology, strategy, and smart people, we help you deliver that consistency—even in an ever-changing world.

Talk to us about how we help logistics and transportation companies transform their customer experience journey.

Our Solutions

OmniChannel Support


Omni- Channel

Our state-of-the-art platforms help provide support on the media of your choice. We offer voice and non-voice support including, but not limited to, emails, web queries, chat, and social media support via Facebook, Twitter, Google, Yelp, and more.


Customer Support

Our commitment to timely and complete resolution is delivered in over 30 languages, across a wide array of communication channels and for a diverse selection of key service processes.

Customer Support



We help you manage orders throughout their life cycle. Assisting customers even before an order is placed, right up to the time it’s delivered to the end customer.



An integral part of our support process is providing business insights and feedback to help the operations improve their performance by reducing errors and making changes in process flows where needed. This helps in improving the overall customer experience by reducing repeat queries thereby reducing cost.

Customer Feedback

How we help

Contact us today to embark on a transformative customer experience journey.

Process standardization
Process standardization
  • Through in-depth process analyses using Six Sigma-driven methodologies, we ensure efficiency and excellence.
24*7 level 2 support
24*7 level 2 support
  • Round-the-clock specialized support to effectively handle and resolve customer issues. Our team is trained to manage complaints and escalations, providing prompt solutions and ensuring customer satisfaction.
Smart Dashboards
Smart Dashboards
  • Access real-time data at your fingertips through our smart dashboards. Gain valuable insights into delivery times, driver performance, and customer queries.
Infra Support
Infra Support
  • We provide best-in-class infrastructure to support customer contacts through various channels, including chatbot, email, text notifications, and social media. Our robust support system ensures seamless and efficient customer interactions.
Middle Banner

Always keep in mind the old retail
adage: Customers remember the
service a lot longer than they
remember the price.


We Serve You With the Best Solutions!


Make every customer interaction count. we ensure faster call handling times that translate to faster time-to-market, increased revenues, satisfied customers, and reduced costs. Elevate your eCommerce business with our efficient and effective customer support services.


Transform your logsitics and transportation business, Our promise is to ensure on-time delivery, supported by exceptional management and quick resolution to your customers’ inquiries with minimal delay.

Business Impact


Reduction of
over 42% in cost.

Reduce costs by over 42% through strategic offshoring of CX operations, centralizing customer service to one offshore and one onshore location.


customer rate.

We maintain high answer rates even during peak periods with a 150% surge in volumes, ensuring a superior customer experience.


Reduced turn
around time.

Our systematic 5-phase DMAIC approach incorporates process standardization, non-value-added (NVA) reduction, and process automation to reduce TAT from 24 hours to less than 4 hours.

The Advatix difference

We bring deep domain expertise to the logistics and supply chain industry and hence our processes have been created by industry experts based on their on-ground experience. We understand what the customers want and what works best for the customer and hence can provide support that works for everyone.

We are also able to leverage our proprietary tools to further enhance customer experience by creating systems that help reduce waste and avoid failures. This helps us improve on-time delivery and mitigate any potential customer experience issues.

We work as an extension of the customer's business and not an outsourced team sharing business insights which will lead to tangible improvement in the services leading to an improved bottom line and enhanced customer loyalty.



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How can we help you?

Let’s talk about how can we help you grow. ​