Customer Service - Field Operations Associate

Customer Service /Field Operations Associate

The Field Operations Associate (FOA) or Stockers/Merchandisers are the representatives. They are responsible for the effective functioning of their operation within the guidelines established by the client’s organization. They are further responsible to provide the highest professional standards possible. They are given the authority necessary to accomplish these objectives. You will play an essential role in inventory management, ordering, quality control, client experience, and presentation of organic snacks and beverages and assist with catering if applicable at the location(s) assigned. In this position, you are responsible for managing the execution of setting up the MK/Breakroom services as outlines within the hours of operation requested by the client. Guest, client satisfaction, and safety are of the highest priority for the operation. All local and federal employment laws are to be adhered to.

The FOA is responsible for modeling company values and promoting the company culture.

Key Result Areas

Skills / Qualifications:

• Positive, Team oriented attitude
• Detail-oriented, reliable, organized, forward thinking, proactive, and approachable
• Open to learning new systems and standards as introduced by the clients
• Able to follow directions as outlined by your supervisor in an attentive and welcoming manner
• Comfortable learning new tasks or using new tools and providing feedback 
• Able to establish effective communication channels with customers internally and externally
• Provide constructive feedback on the overall success or improvements of the operation
• Follows and adheres to all set policies/ standards/ procedures
• Manages/ Utilizes the software app in its entirety, no shortcuts
• Inputs initial forecasted ordering needs
• Complete ToDo Checklists chronologically by sets of tasks and on time
• Takes Before & After Photos chronologically
• Checks in & out of sites/ Job roles if applicable
• Solutions Desk use & reporting
• Problem reporting & resolution
• Customer Service Internal & External & Communication
• The face of the company & create a strong representation of the organization
• Knows and is familiar with products, allergens & ingredients
• Positive & Respectful Attitude
• Gathers customer feedback
• Builds customer/ client rapport
• 10/5 Rule *10 feet away, greet with a smile, 5 feet away greet with a smile and hello
• Ensures availability for 1:1s, and all-hands meeting/Participates in team meetings
• Effective & timely communication utilizing Slack, shift note updates product
• Quality Check “QC” Dates, Freshness, Quality
• Stocks & Restocking of Product
• FIFO food rotation process
• Communicates par level change needs to the manager
• Communicates product add-ons to the manager
• Communicate to Manager regarding any out-of-stock items 
• Organizes & Maintains Backstock areas
• Maintains sanitation and safety procedures
• Cleaning of all service areas and equipment using only company approved chemicals and cleaning products
• Documents and reports safety concerns & opportunities to Manager
• Utilize all required "PPE" (personal protective equipment)
• Troubleshooting equipment repairs/ malfunctions
• Reports & Follow up on equipment repair
• QC of all Equipment in MK
• Follow up on service ticket requests 
• Lead Role -Based on Site/ Market
• Keeps team on track
• Orchestrates team movement to other sites
• Ensures deadlines are met
• Communicates out of stock & substitutions to the manager 
• Reviews initial order from the HAs, give feedback/make adjustments where needed and push orders through

Working Conditions:

• Must have a flexible schedule based on business needs and the client asks/ expectations
• Must be able to travel to different client and office sites as necessary
• Ability to frequently lift up to 30+ lbs.
• Must be able to walk up and down the stairs at client sites and potential for prolonged standing, walking, squatting and/or bending

XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.