Guest Experience Representative

Guest Experience Representative 

Role Description 

Our client is looking for a Guest Experience Representative (GER) who will be responsible for accurately inputting Point of Sale transactions while providing exceptional service to guests. The role also includes assisting in answering telephone calls and maintaining awareness of security issues involved in operating a store. The GER will also greet and direct traffic.  

Responsibilities 

• Handles Design & Service guests effectively following guidelines and procedures 

• Able to Host, Hold, and properly TO buying guests to a sales associate 

• Responsible for selling when there are excess guests in the store 

• Demonstrates effective and attentive telephone skills 

• Guest concerns are brainstormed and transitioned to the manager when necessary 

• Sensitive to guest timelines, privacy, and urgencies 

• Greet every guest with a proper greeting in a pleasant manner 

• Acknowledge and give quality care reassurance to departing guests 

• Interacts with guests in a caring and professional manner; verbal, written, and in-person 

• Understands and practices all aspects of Guest Relationship Management 

• Assists Guest Experience Manager with Social Media responsibilities 

• Responsible for accurate input of point of sale (POS) transactions 

• Properly open and close the office with accurate balancing 

• Maintain accurate case count 

• Properly create and transact merchandise move orders 

• Responsible for price changes of merchandise 

• Quality control daily 

• Reconcile certificate of replacement value forms 

• Checks and respond to all office emails in a timely and professional manner 

• Demonstrates and understand all shipping and receiving policies and procedures 

• Daily update POS with inspection records 

• Maintain adequate supplies for guest care packets 

• Responsible for maintaining office supplies stock 

• Stock guest’s lounge regularly 

• Maintain store collateral supplies stock 

• Maintain constant awareness of security issues involved in operating a store 

• Follows procedures for opening and closing the store 

• Maintain all required merchandise in sealed tamper-proof bags  

• Follows guidelines and procedures for handling merchandise 

Skills & Proficiencies 

• Customer Service experience preferred 

• A friendly and professional demeanor 

Advatix®, Inc. is one of the world’s leading providers of eCommerce Supply Chain and Logistics Consulting Services and Solutions that enables its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services and we are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.