Integrated IT Operations Center
From everyday tech support to infrastructure
management, our 24/7 global IT team keeps
operations running smoothly and securely.
Round-the-clock managed IT operations ensure smooth performance, productive users, and maximum uptime. Backed by innovative technology and expert personnel, we deliver real-time assistance, proactive infrastructure monitoring, and rapid issue resolution. From onboarding to ongoing system management, we ensure a seamless user experience while keeping your IT environment robust, secure, resilient, and efficient.
Challenges that are
Slowing Your Growth
Lack of proactive monitoring leading to delayed issue detection and recovery
Backlogs and manual processes slowing SLAs and hurting CSAT
Aging infrastructure and CAPEX models increasing costs compared to OPEX services
Rising regulations like GDPR creating compliance challenges
Business Impact
99.99%
System Uptime
Enabled by proactive NOC monitoring and rapid incident response mechanisms.
98%
Mitigation of Security Threats
Driven by SOC-led early detection and rapid response, preventing threats from escalating into costly data breaches.
58%
Reduction in IT Support Costs
US healthcare logistics provider cut costs and boosted IT efficiency through automation, optimized support, and global delivery
Our Solutions
1. IT Helpdesk
- Platform-agnostic 24/7 L1–L3 multi-channel support (phone, email, chat) across hardware, software, and enterprise applications
- Proprietary knowledge base (KMS) tool to enhance user experience and automation for faster resolution
- End-to-end IT services – License management, updates and patch management, onboarding/ offboarding support, and access management
- Real-time dashboards for complete IT performance visibility
3. IT Infrastructure Management
- Server and storage management (On-premise and cloud) for better performance
- Network management (LAN, WAN, VPN firewalls, load balancers) for higher uptime
- Backup disaster recovery and business continuity for compliance and scalability
- Real-time monitoring and APM tools for latency and bottleneck analysis to improve optimization
The Advatix Difference
Insights
